“As our workload has tripled over the past 20 years, BLISS has enabled us to complete it without any increase in personnel, saving us millions of dollars.”

- Matt Smith, Laboratory Manager

Based in Houston, Texas, CITGO is a refiner and marketer of transportation fuels, lubricants, petrochemicals, refined waxes, asphalt and other industrial products. The Houston refinery produces 450,000 barrels a day of raw crude, ranking it as one of the top ten producing refineries in the United States. Citgo’s Houston refinery first adopted BLISS in 1985 and was Baytek’s third customer. Over the last 20 years, Citgo has watched the development of BLISS as it evolved from being character-based to partially Windows-based, to full Windows-based and finally to web-based.

“The computer interface capability of BLISS has saved us half a man-day every day just in the area of copying and distributing sample reports all over the plant.”

- Glenn Bollman, Superintendent of Laboratory and Quality Management

Lyondell-Citgo, a joint venture between Lyondell Petrochemicals and Citgo, is a major producer of gasoline, diesel, and jet fuel. Shortly after the company was formed, officials realized there was a serious problem. The plant was operating on an antiquated image database that was projected to crash in Y2K. Lyondell-Citgo responded by seeking a new LIMS to replace the old system.